Frequently Asked Questions (FAQs)
Lunakit Baby 👶✨
We’ve gathered the most common questions to make your shopping experience with Lunakit Baby simple, safe, and stress-free. If you don’t find what you’re looking for, our support team is always happy to help 💛
🍼 Orders & Shopping
How do I place an order?
Simply browse our collections, select your favorite items, choose the correct size or option, and add them to your cart. When ready, proceed to checkout and follow the secure payment steps.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery.
If you need to change or cancel your order, please contact us within 12 hours of placing it. Once an order is shipped, it can no longer be modified.
I didn’t receive an order confirmation. What should I do?
Please check your spam or promotions folder first.
If you still can’t find it, contact us and we’ll resend your confirmation right away.
🚚 Shipping & Delivery
Do you offer free shipping?
Yes! 🎉
We offer free shipping on all orders to selected regions, with no minimum purchase required.
How long does delivery take?
Estimated delivery times are:
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EU & UK: 7-10 business days
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International orders: 7–14 business days
Delivery times may vary slightly during holidays or high-demand periods.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email.
You can track your package anytime using our tracking page.
Do you ship internationally?
Yes, we proudly ship worldwide 🌍
Shipping times and availability may vary by country.
👶 Products & Quality
Are Lunakit Baby products safe for babies?
Absolutely. Baby safety is our top priority 💕
All our products are carefully selected to meet quality and safety standards, using baby-friendly materials whenever applicable.
What materials are used in your baby clothing?
Our clothing is made from soft, breathable, and comfortable fabrics, designed to be gentle on delicate baby skin.
Specific material details are always listed on each product page.
How do I choose the right size?
Each product page includes a size guide to help you choose the best fit.
If you’re unsure, we recommend sizing up for extra comfort and longer wear.
🔄 Returns & Refunds
What is your return policy?
We offer a 30-day return policy from the date you receive your order.
Items must be:
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Unused
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Unwashed
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In original condition and packaging
Are there any items that cannot be returned?
For hygiene reasons, certain items (such as baby care accessories) may be non-returnable. These exclusions are clearly stated on the product page.
How do I request a return?
Simply contact our support team with your order number, and we’ll guide you through the return process step by step.
When will I receive my refund?
Once we receive and inspect your returned item, refunds are processed within 5–7 business days to your original payment method.
🔐 Payments & Security
Which payment methods do you accept?
We accept all major secure payment methods, including:
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Credit & Debit Cards
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Digital wallets (where available)
Available payment options are shown at checkout.
Is my payment information secure?
Yes 🔒
All transactions are 100% secure and encrypted. We never store your payment details.
💬 Customer Support
How can I contact Lunakit Baby?
You can reach us anytime via:
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Email: support@lunakit.co
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Contact form: available on our website
Our support team usually responds within 24 hours.
Do you offer support after purchase?
Of course 💛
We’re here before, during, and after your purchase to make sure you’re fully satisfied.
🎁 Promotions & Discounts
Do you offer discounts or special offers?
Yes!
We regularly run exclusive promotions and seasonal sales.
Subscribe to our newsletter to be the first to know about new arrivals and special offers.
🌟 Still Have Questions?
If you need more help, don’t hesitate to contact us.
At Lunakit Baby, we’re dedicated to creating a joyful, safe, and comforting experience for both parents and little ones 🤍